Whitespace is a digital trading platform designed for the speciality insurance market. It provides a structured way for brokers and underwriters to create, negotiate, and place risks, supported by a comprehensive API ecosystem that enables integration with external systems. As the platform matured and the number of enterprise users grew, a clear pattern began to emerge: most clients needed similar workflows to integrate the information from Whitespace with their own system landscape.

Across the market, teams wanted real-time visibility into activity on their risks without having to stay logged into the platform all day. They needed a reliable way to store slip documents in their internal Document Management System (DMS) without manual downloads and error-prone processes. They also needed faster access to core risk data for reporting and decision-making. These recurring needs pushed Whitespace to explore a more scalable approach to integrations, focusing on reusable components rather than one-off development.

To support that direction, Whitespace relied on us as their official integration partner to design and build accelerators that would give their clients immediate value, reduce development and operational overhead, and provide a foundation for faster and more consistent implementations.

As the Whitespace platform expanded, a consistent pattern emerged across its client base. Brokers and underwriters needed real-time visibility into important updates on their risks, but the platform’s notification system has limited configurability on a client-by-client basis. Teams did not want to stay logged in all day or manually track activity. They expected email, Teams, or Slack alerts that would reach the right people at the right moment.

A second recurring issue was document handling; an efficient and secure way to transfer documents into client systems, i.e. automated via APIs versus email. Many clients were manually downloading slip documents from Whitespace and storing them in their internal DMS. Each file had to be placed in the correct location based on insurer, UMR, or inception date. The process was slow, error-prone, and entirely dependent on human input. With the volume of risks increasing, this became a clear, operational weakness.

The same trend appeared in reporting. Clients needed faster access to key risk information for operational and MI purposes, but extracting and structuring this data required manual effort and custom development. It delayed decision-making and increased costs for every new integration.

We worked with the Whitespace team to move away from one-off integrations and focus on the patterns that appeared across almost every client. Brokers and underwriters needed the same core capabilities: real-time visibility into activity on their risks, automated handling of slip documents, and faster access to structured data for operational and MI reporting. Instead of rebuilding these workflows for each client, we defined a set of components that address them in a consistent and reliable way.

Our experience with Whitespace APIs made it clear which parts of the integration process were universal and where we could introduce meaningful acceleration. We built predefined handlers for data exchange, real-time event notifications, and integrations with the collaboration and document-management tools that most clients already use. We also implemented retry mechanisms to ensure stable performance in complex enterprise environments.

This approach allows us to cover around 80% percent of typical integration requirements upfront, while the remaining project effort focuses on client-specific logic. The result is faster delivery, lower development cost, and a far more stable foundation for any follow-on enhancements.

Collaboration and document storage accelerator

This accelerator solves two of the most common operational challenges: staying informed and managing documents without manual effort.

First, it provides real-time notifications through email, Microsoft Teams, Slack, or other collaboration channels. This means brokers and underwriters no longer need to stay logged into the platform to track important updates. The accelerator also lets us fully control the content of each notification, as well as the recipient list. We can define custom messages for different event types on Whitespace and send alerts to email groups or Teams channels that include people who may not be registered or active on the platform.

Second, it automates the entire slip-document process. The accelerator retrieves documents directly from Whitespace, extracts key metadata such as UMR, insurer name, and inception date. This removes manual downloads, reduces the risk of misplaced files, and standardises a workflow that had been slow and error-prone.

Management information accelerator

The MI Accelerator was designed to give clients faster, more reliable access to structured Whitespace data without manual extraction or custom-built pipelines.

We automatically collect and standardise essential risk, endorsement, and stamp data, and deliver it in a format ready for MI tools. Clients gain consistent, up-to-date information for operational and management reporting without duplicating development effort or building individual integrations from scratch.

The accelerator is modular and scalable, making it easy to extend as reporting requirements grow. The goal was to provide Whitespace and their clients with a long-term, dependable base for data-driven decision-making.

Partnering with Vega IT to build accelerators using the Whitespace APIs means that business value can be delivered to customers quickly, cost effectively (leveraging common components multiple times) and without interrupting the delivery of a customer's own software development programme.

Lee Timms, Head of Scaling and Integrations at Whitespace

The accelerators gave Whitespace and their clients a faster and more predictable way to handle the workflows that appear in almost every integration project. By covering the majority of requirements through reusable components, we reduced delivery time by 50–80%, lowered implementation costs, and removed a significant amount of repetitive development.

Clients now receive real-time information without staying logged into the platform, and their teams no longer spend time downloading and filing documents manually. Automated slip handling reduced operational risk and eliminated one of the most error-prone steps in the placement process.

For MI and operational reporting, the structured data made decision-making faster and more reliable. Instead of building custom pipelines for each implementation, clients now start with a stable, ready-to-use data foundation that can grow with their reporting needs.

From Whitespace’s perspective, the accelerators strengthened their position in the market. They can offer a consistent, proven approach to common integration scenarios while still allowing full customisation when required. This lets both teams focus on high-value, domain-specific challenges where technology creates the greatest impact.